Retrun Policy

At SIDCLOUDS, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return and exchange process.

Please take a moment to review our return policy below:

1. Return & Exchange Eligibility

  • Timeframe: We accept returns and exchanges within  30 days from the date of your purchase. After this period, we unfortunately cannot offer you a refund or exchange.
  • Condition: Items must be in new, unused condition with all original tags and packaging intact. We reserve the right to reject returns if the items show signs of use, wear, or damage.
  • Non-returnable Items: Certain items, such as custom products, opened hygiene products, sale items, are non-returnable. Please check product details before purchasing.

2. How to Return or Exchange an Item

To initiate a return or exchange, please follow these steps:

  1. Contact Us: Email our customer support team at smy382809@gmail.com with your order number and the items you wish to return or exchange.

  2. Approval: Our team will review your request and provide you with a return authorization (RA) number. This is necessary for us to process your return.

  3. Return Shipping: After receiving your RA number, please pack the items securely and ship them back to the following address:

    • Please use a trackable shipping service for your return. We are not responsible for items lost during return shipping.
    • Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., defective or incorrect items).

  4. Processing: Once we receive your returned item, we will inspect it and process your refund or exchange. You will receive a confirmation email once the return is complete.

3. Refunds

  • Refund Method: Refunds will be issued to the original payment method once your return is approved.
  • Processing Time: Please allow 7-10 business days for the refund to appear in your account after we process your return.

4. Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of receiving the item. Provide us with your order number, photos of the damage or defect, and a description of the issue. We will offer you a full refund or replacement, including free return shipping.

5. Sale Items

Sale or discounted items are not eligible for return or exchange unless otherwise stated. Please check individual product details on sale items for specific return eligibility.

6. International Returns

International customers are responsible for return shipping costs. Customs duties or taxes on returned items are non-refundable. Please be sure to check with your local postal service or customs office for additional fees that may apply.

We hope this policy makes your shopping experience with SIDCLOUDS even better. If you have any questions or concerns, don’t hesitate to reach out to our customer support.

Thank you for choosing SIDCLOUDS!